Certificate in Office Management and Administration (COMA)

Effective administrative practices can make a critical difference in the workplace and to the success of activities within it; best administrative practices are not just a matter of being tidy but of understanding your organization and place within it, being able to manage files and records, creating the right atmosphere and environment, communicating better through all available media, and leading and working in teams.

This engaging and practical course will provide attendees with all the ideas, tools, approaches, knowledge, skills, and mindsets they need in order to get the best from their work in the office and to handle all activities in an effective and impactful way.

Each day of the course will have a loose theme to it: The theme of day one is organizations and roles

The theme of day two is working in the modern office

The theme of day three is workplace communication

The theme of day four is leadership and teamwork for the modern office

Better understand the modern organization and roles within it. Be able to prioritize tasks, manage time and resources, break down tasks, organize self and others, and pre-empt problems in an office. Know how to file, organize, archive, name, index, and cross-reference files and data. Know the steps and considerations when planning and organizing events. Manage stress and motivation of self and others and produce a productive office environment. Advance functional workplace communication and overcome silo mentality through improved presenting, reporting, e-mail communication, meetings, and calls. Grow leadership, management, and teamwork for the modern office. Be better able to “manage up” and build effective relationships with those above you in the organizational hierarchy. Form personal action plans for the application of the training at work.

The course is broadly aimed at anyone who needs to organize workplace activities with a focus on areas of prioritizing and organizing tasks, managing documents, and filing, dealing with stress and motivation, better organizational communication, and leadership and teamwork.

Typical participants of the course include Executive Secretaries, Executive Assistants, Office Managers, Administration Managers, Management Secretaries, and Senior Assistants.